Case Management Coordinator
JOB Vacancy Announcement #: (2291)
Job Title: Case Management Coordinator
Application deadline: 16.10.2019
Only shortlisted candidates will be contacted.
CVs should be in English Language and in Word or PDF format.
Experiences and skills:
- Experience and/or excellent understanding of child rights, child protection in emergencies, case management, alternative care, psychosocial support, child and youth development, child and youth resilience and empowerment.
- At least two years’ experience in child protection and/ or working with vulnerable
- families, caregivers, communities and individuals.
- Strong interpersonal, communication and presentation skills and capacity to maintain relations with government officials, community leaders, children and youth.
- At least two years of experience in managing projects, including supervision of staff.
- In-depth experience of training-development and delivery, including Child Protection and Case Management.
- Proficiency in computer use including Microsoft Office and excel.
- Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches and child safeguarding policies and procedures.
- Flexibility and willingness to change work practices and hours and spend time in the field,
- sometimes in difficult conditions and with limited resources, and with remote management.
- Good understanding of the AI-Hassakeh and Al Raqqa regions, key decision makers and context.
- Good knowledge of Arabic, Kurdish and English
- Development and technical supervision of case ma_nagement team
- Provide training and on the job mentoring and technical guidance to the CM Officers and Assistants and teams across the field offices.
- Conduct regular case management meetings with staff to review case and decide on actions plans (at least once every two weeks).
- Provide technical support and/or manage the most complex cases, as necessary, and with the support of the Case Management Manager.
- In case of referrals, conduct case management conferences with relevant actors (INGOs, local NGOs and other external stakeholders) to ensure plans are developed together in the best interest of the child.
- Ensure that assessments are conducted, and case plans developed and reviewed.
- Ensure that case plans are developed within two weeks of the assessment, and developed in collaboration with children and families, and regularly updated.
- Ensure that caseloads are manageable, and that cases are followed up regularly (frequency depends on the urgency on the case and as per case plan).
- Ensure that cases are regularly documented, as per data protection protocols (all hard and soft copies are coded, soft documents are password protected, hard copies are kept in a locked cabinet, etc).
- Ensure that relevant, accurate and timely information if shared to Area Coordinators, Field Managers, and Specialists for reporting.
- In collaboration with the MEAL department and with support of the Senior CP Specialist and Case Management Manager, facilitate the participation and feedback of children and families assisted through case management and alternative care activities.
- Conduct regular child satisfaction surveys; once anonymised, coordinate with MEAL for analysis and inclusion in reports and lessons learnt.
- Supervise and support the alternative care centre staff, where present.
- Provide regular coaching and mentoring to foster families and independent living mentors.
- Conduct regular field visits to monitor the quality of activities and adherence to standards, SOPs and guidelines.
- Provide technical input and support the integrati’on and links between case management and other program activities, including, but not limited to, psychosocial support, monitoring, education and nutrition.
- Inform the Case Management Manager about any challenges, difficulties and concerns in the implementation of activities or issues in the social context.
- Any other task as necessary, and after discussion with the line manager and the Case Management Manager.
Human resource management:
- Responsible for mentoring, coaching and capacity building of the case management staff in the respective field bases.
- Support the Field Managers with the recruitment and capacity building of CM team members as appropriate.
- In coordination with the CM Manager, organize technical team meetings and cases management meetings and case conferences as needed.
- Follow up staff attendance, leaves, and coverage during leave for the staff under her/his supervision.
- Ensure regular feedback to the staff under her/his responsibility and appraisal process when needed.
- Support disciplinary measures application if needed.
Coordination and representation
- Coordinate with other SCI sectors and departments as necessary.
- Liaise with humanitarian actors, authorities and community to increase case-management service provision and disseminate information to ensure participation & access of children to CM services.
- Represent SCI case management in internal or external visits and calls where needed.
- Participate in fora and meetings held at field or NES level in her/his field of expertise whenever pertinent and necessary
Duty Station: Amuda
How to Apply:
Please send your CV to the following email:
Please consider to mention the advert ID (Above) and the job title in the email subject.