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IT Operations Associate G6-Qamishly

JOB Vacancy Announcement #: (1351)

Job Title: IT Operations Associate G6-Qamishly

VA086/2018

Application deadline: 26.11.2018

Other Information’s:

Female applicants and qualified applicants from developing countries are especially

encouraged to apply.

Please upload your CV in English .

Only short-listed candidates shall be contacted.

Candidates must get an auto confirmation email once applying.

Job Requirements:        

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Language: Fluency in both oral and written communication in English and Arabic .

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Five or more years of progressively responsible IT operations or development or support work experience in an

engaging and dynamic workplace environment.

Has experience analysing service management results and development service enhancement

recommendations.

Has participated in business process re-engineering efforts and identified service management improvements.

Has experience participating in country office procurement/budgeting process.

Job Description:

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of

IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system

protection, to ensure technology is running effectively.

  1. Monitor technology reliability, identify user needs, an alyse data and produce accurate reports in order to recommend

IT solutions to support informative decision-making.

  1. Resolve queries independently, escalating if requ ired, to ensure that standard IT questions are answered and

accurate information is provided to staff.

  1. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP

staff in conducting their work.

  1. Provide guidance and train ing to junior colleagues in the delivery of IT support services to support the capability

building of staff.

  1. Support the c o-ordination of new application implementation in order to provide WFP staff with the tools they need to

perform effectively.

  1. Draft standard m aterial such as end-user and technical documentation to ensure staff have access to required

information about IT services and products.

  1. Implement improvements to methods and processes within the IT division in order to support the continuous

improvement of IT services provided.

  1. Coordinate installation and mainten ance of telecommunications systems and equipment, to ensure optimal services

in compliance with standard operations procedures.

  1. Coordinate a team of IT staff to ensure individua l and team objectives are met in compliance with all relevant

regulations and policies.

  1. Follow set emergenc y response processes and procedures as required to provide support in enabling emergency

food assistance needs to be met.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

11/12/2018 Job Description Print Preview

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Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to

communicate WFP’s Strategic Objectives to WFP team and partners in the field.

Be a force for positive change: Implements new methods or tools to improve team’s work processes and

productivity.

Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary

communities to showcase positive impact.

Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall

WFP mission.

People

Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or

on-the-job experiences for self, colleagues and direct reports.

Create an inclusive culture: Facilitates team building activities to build rapport in own unit.

Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own

team.

Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to

ensure that team meets goals and targets.

Performance

Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team

be more innovative and accurate in their respective tasks and areas of work.

Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered

consistently and accurately.

Make commitments and make good on commitments: Provides accurate guidance to team on expected

responsibilities and tasks, whilst also upholding own commitment to the team.

Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when

faced with challenging issues in the workplace or in the field.

Partnership

Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in

the field.

Build strong external partnerships: Sets an example and provides guidance to team on how to build

relationships with external partners.

Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP

teams and agency partnerships in fulfilling WFP’s goals and objectives.

Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes

Advertiser :WFP

Duty Station: Qamishli

How to Apply:
Please send your CV to the following email:

 عبر الرابط التالي:

https://job-listing.wfp.org/sfcareer/jobreqcareer?jobId=101221&company=C0000168410P&username=

Please consider to mention the advert ID (Above) and the job title in the email subject.