إعلان وظيفة شاغرة رقم: 1055
المسمى الوظيفي: مساعد مسائلة
اخر موعد للتقديم: 16.09.2018
لا يوجد شيء لذكره
- Beneficiary Complaints and Response Mechanism (CRM)
1.1. Establishment and Promotion of the CRM
- a) Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ORGNAIZATION standard beneficiary CRM procedures;
- b) Build capacity and understanding among ORGNAIZATION staff, partners and contractors on beneficiary accountability and CRM;
- c) Accompany the AME and/or project teams to the field in order to spread awareness about the CRM to beneficiaries, as well as local authorities and stakeholders in ORGNAIZATION’s areas of implementation, during field visits;
- d) Develop CRM IEC materials in a language that can be widely understood (including people with low levels of literacy);
- e) Regularly assess effectiveness of all information-sharing efforts and incorporate findings into revised approaches;
- f) Maintain records of CRM awareness raising and promotion activities (including approximate numbers of participants) and submit to Project Managers as required;
1.2. Implementation of the CRM
- a) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;
- b) Receive complaints through telephone hotline, in writing and in person;
- c) Follow up on complaints received by other ORGNAIZATION staff with the same diligence as complaints received through the CRM directly;
- d) Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution;
- e) Maintain confidential and detailed records of all complaints in the CRM database and other electronic and hard copy filing systems, as appropriate;
- f) Respond to complaints objectively, accurately, and in line with ORGNAIZATION guidelines, using information provided by Project Managers, AME Officers/Monitors, Area Coordinators, Technical Coordinators, project documents, FLAT documents and procedures, etc;
- g) Follow up on pending complaints with Project, AME, and Coordination staff;
- h) Analyse patterns and trends in complaints to help ORGNAIZATION improve its programming;
- i) Produce a monthly analytic CRM report for ORGNAIZATION staff, following ORGNAIZATION template;
- j) Adapt and improve the CRM based on monitoring of its effectiveness.
- a) Provide regular and timely updates on progress and challenges to supervisors and other team members;
- b) Assist project and AME teams with other activities, as requested by immediate supervisor;
- c) Perform any other related activities as assigned by immediate supervisor.
الجهة المعلنة: Confidential غير معلن
مقر العمل: عامودا
كيفية التقدم للمنصب:
يرجى ارسال السيرة الذاتية على البريد الالكتروني التالي:
مع ضروة وضع رقم الإعلان أعلاه و المسمى الوظيفي او عنوان الشاغر في عنوان الرسالة (خانة الموضوع).
ملاحظة: معظم الجهات المعلنة لا تقبل التقدم للشواغر إلا بالطريقة الإلكترونية أعلاه.